Privacy Policy
Last updated: 2 October 2026
This policy explains how ProThread handles personal information when you use our website, contact us, request a quotation or place an order.
1. Who we are
ProThread is responsible for the personal information described in this policy. Contact us at hello@prothread.co.uk, call 0161 570 9270, or write to ProThread, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW.
2. Information we collect
We may collect your name, business name, email address, telephone number, billing and delivery addresses, enquiry and order details, and any artwork or information you send us. Technical information such as your IP address, browser and website usage may also be collected by our website hosting provider. Please do not send sensitive personal information unless it is necessary.
3. How and why we use information
We use information to respond to enquiries, prepare quotations, fulfil orders, arrange delivery, manage payments and accounts, provide customer support and maintain website security. Under UK GDPR, we rely on contractual necessity, legal obligations and legitimate interests, such as responding to business enquiries and protecting our services. Where consent is required, including for certain marketing or optional cookies, we will seek it and you may withdraw it at any time.
4. Marketing
Where permitted by law, we may send relevant updates about our products and services. You can ask us to stop marketing at any time by contacting hello@prothread.co.uk or using any unsubscribe option provided. Opting out of marketing will not stop essential communications about an enquiry or order.
5. Sharing and overseas processing
Where necessary, information may be shared with service providers such as website hosting providers, payment providers, garment or decoration suppliers, delivery companies, IT support and professional advisers. We may also disclose information where required by law. We do not sell personal information. If information is transferred outside the UK, we will ensure appropriate safeguards are in place where required by UK data protection law.
6. Cookies and website technology
Our website may use cookies or similar technology for essential functionality, security and, where enabled, analytics. Non-essential cookies should only be used with your consent. You can control cookies through your browser and any cookie preferences made available on the website. Blocking essential cookies may affect functionality.
7. Retention and security
We keep information only as long as needed for its purpose, including relevant accounting, tax, contractual and legal requirements. Retention depends on the type of information and our relationship with you. We use appropriate technical and organisational measures to protect information, but no internet transmission or storage system is completely secure.
8. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or transfer of your personal information, and object to certain processing, including direct marketing. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Contact hello@prothread.co.uk to exercise your rights. We may need to verify your identity. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
9. Other websites and updates
External websites have their own privacy policies. Our services are not directed at children. We may update this policy from time to time; the latest version will be posted here with its updated date.